Frequently asked questions (FAQ’s)
What materials are used in your products?
Leather braided pacifier clips are made using combinations of genuine leather and suede leather, which looks and feels like real leather.
Soft cotton braided pacifier clips are made of a soft cotton fabric.Purses and necklaces are made using combinations of recycled genuine leather and suede.
Tassel wall hangings are made using combinations of suede, wooden beads and wool.
What is the length of your pacifier clips?
Pacifier clips are approximately 22cms in length, from end to end. If you require something shorter or longer, contact us and we will try our best to accommodate your requirements.
Are your pacifier clips safe to chew on?
No, there are no warranties due to wear and tear. Our pacifier clips are not intended to be a teething toy. Small parts may pose a choking hazard. As with any baby product, and for hygiene purposes, pacifier clips should be exchanged for new ones every few months.
Do you use glue when making your products?
A small amount of non-toxic glue is used to secure the braid of our braided pacifier clips and the edges of our flat leather pacifier clips.
Glue is used to create the decorative parts of our necklaces and purses.
How should I clean your products?
Suede: It is best to maintain your clips by spot washing with a damp luke warm cloth when necessary. If necessary, dip material into luke warm water and wash with a mild soap and then let air-dry. These should not be soaked or placed in the washing machine as the colour of the suede may bleed. Excessive moisture may also cause this material to bleed.
Leather: It is best to maintain your clips by spot washing with a damp luke warm cloth when necessary. For spots and spills, wipe off excess liquid immediately and let air-dry. These should not be soaked or placed in the washing machine as it may compromise the state of the leather.
Soft cotton: It is best to maintain your clips by spot washing with a damp luke warm cloth when necessary. If necessary, dip material into luke warm water and wash with a mild soap and then let air-dry.
Metal clip: Do not place clip in the washing machine or soak in water. Doing so may compromise the overall quality of the clip and cause it to rust.
What does shipping cost?
We offer national shipping (to main areas with South Africa) at a flat rate of R60 per order.
Shipping to remote areas within South Africa will be quoted upon when an order and delivery address has been provided.
International shipping costs will be quoted upon when an order and delivery address has been provided.
Can I return or exchange products?
Due to hygiene reasons, all sales are final. Returns or exchanges are not offered. If there is an error in your order, contact me within 48 hours of receipt of your order.
How do I cancel an order?
Please email us at email@example.com with your order number and cancellation request. Please note that as all orders and specially handmade once confirmed, orders cannot be cancelled once processed.
I want to collaborate, can I get in touch?
Of course, we love to work with other brands and social media influencers. Feel free to contact us and we will get back to you as soon as possible.
Can I share pictures of my little one using your clips?
Yes please, share your pictures using #Treatmesweetlie on Instagram and tag us @Tretmesweetlie. Alternatively, email us your pictures at firstname.lastname@example.org for a chance to be featured.
Do you offer wholesale?
Yes, we do. If you are interested in purchasing 20 items or more, contact us for further details. We will get back to you as soon as possible.